Blog
The Future of Consumers – Understanding Customer Loyalty – Part 2
In this second part of the series, we look at how customers have changed (especially since the pandemic) and how you keep these customers brand loyal. Read how we’ve helped Barbecues Galore with building brand loyalty with millennials.
The Future of Consumers – Understanding Customer Loyalty – Part 1
Having a simple rewards program which is only points based won’t build true customer loyalty – customers want more than just spend and save incentives (and those that are only after that aren’t necessarily your ideal long term customer). Read how we’ve helped Barbecues Galore with their award winning loyalty program to build brand loyalty.
Investing In People – Why It’s Good For Your Bottom Line In This War For Talent
What people are looking for in a job? When companies are using 5-10x a salary to recruit and hire, why is onboarding and retention (which costs less) not considered ‘as important’? Read our six point checklist and discover how an effective strategy can lift your sales performance by 5-10%.
The Future of Retail | The Future of Technology (Part 1)
By Brian Walker CEO & Founder, Retail Doctor Group It is perhaps ironic that the future of technology dictates the future of retail, the future of shopping, and the future of mixed-reality experiences. Buying - the actual physical act of paying for an item or a...
What are the Consumer Trends of 2023? And how can Retailers keep one step ahead – Part 2
By Anastasia Lloyd-Wallis COO & Head of Insights, Retail Doctor Group 2022 has been a rollercoaster for retail, with changes across all areas but none have been more significant than the changing consumer. Covid has led consumers to have higher expectations from...
What are the Consumer Trends of 2023? And how can Retailers keep one step ahead – Part 1
By Anastasia Lloyd-Wallis COO & Head of Insights, Retail Doctor Group Never has there been a more important time to understand current and future trends in consumer behaviour. Unlike 2022, the next year will be an unusual year. The challenges and trends we can...
Hanging for Christmas to Begin
By Peter Sheppard Senior Performance Consultant, Retail Doctor Group Hanging for Christmas to begin? The wait begins. It is that time of the year. For most people Christmas is a time to celebrate family, holidays and many other happy occasions. For retailers...
Create Value in Your Retail Experience – Part 2
By Josh Strutt Associate Director – Performance, Retail Doctor Group The Brand Experience In-store Retailers with value-creation mindsets are true challenger brands and provide customers with an experience that takes them way beyond the “seen it all before” feeling...
Create Value in Your Retail Experience – Part 1
By Josh Strutt Associate Director – Performance, Retail Doctor Group “Price is what you pay, value is what you get” - Warren Buffet If you think your retail stores exist simply to “sell stuff”, you’re hanging on to a central mission that’s fast becoming old fashioned....