Blog

The Future of Consumers – Understanding Customer Loyalty – Part 1

The Future of Consumers – Understanding Customer Loyalty – Part 1

Having a simple rewards program which is only points based won’t build true customer loyalty – customers want more than just spend and save incentives (and those that are only after that aren’t necessarily your ideal long term customer). Read how we’ve helped Barbecues Galore with their award winning loyalty program to build brand loyalty.

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The Future of Retail | The Future of Technology (Part 1)

The Future of Retail | The Future of Technology (Part 1)

By Brian Walker CEO & Founder, Retail Doctor Group It is perhaps ironic that the future of technology dictates the future of retail, the future of shopping, and the future of mixed-reality experiences. Buying - the actual physical act of paying for an item or a...

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Hanging for Christmas to Begin

Hanging for Christmas to Begin

By Peter Sheppard Senior Performance Consultant, Retail Doctor Group  Hanging for Christmas to begin? The wait begins. It is that time of the year. For most people Christmas is a time to celebrate family, holidays and many other happy occasions. For retailers...

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Create Value in Your Retail Experience – Part 2

Create Value in Your Retail Experience – Part 2

By Josh Strutt Associate Director – Performance, Retail Doctor Group The Brand Experience In-store Retailers with value-creation mindsets are true challenger brands and provide customers with an experience that takes them way beyond the “seen it all before” feeling...

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Create Value in Your Retail Experience – Part 1

Create Value in Your Retail Experience – Part 1

By Josh Strutt Associate Director – Performance, Retail Doctor Group “Price is what you pay, value is what you get” - Warren Buffet If you think your retail stores exist simply to “sell stuff”, you’re hanging on to a central mission that’s fast becoming old fashioned....

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